FREQUENT QUESTIONS

1. WHAT DOES PRESALE BUYING MEAN?

Buying in PRE-SALE means that you ENSURE your product, and that we do not order as it is sold, we order a fixed quantity of products to be made and you may say "I better buy them when they are ready", but also It may happen that when they are ready there are no more left.

PRE-SALE is that you reserve your product and make sure you don't run out of it.

2. WHAT ARE THE PAYMENT MEANS?

You can pay by transfer and credit or debit cards in installments. We do not accept cash.

3. WHY DOES COMPANY SHIP TO REGIONS?

We use different logistics companies such as Bluexpress and Starken. We are always concerned about the security and speed of the couriers, and at the moment they are the ones that have worked best for us.

4. HOW LONG DO SHIPMENTS TAKE?

After your purchase has been made, it takes us between 2-3 business days to prepare your order, after that:

- Shipments within the Metropolitan Region: They take between 24-48 hours to arrive.

- Shipping to regions: After we send your order, the times will depend on our courier, but in general they are not more than 4 business days.

It is the responsibility of each customer to track their order, you just have to open the email with the shipping number and track it.

5 . DO YOU HAVE FREE WITHDRAWAL?

Yes, after you make your purchase you have to wait for an email to arrive indicating that it is ready to be picked up. In that same email you will receive the address and pickup time.

6 . CAN I ORDER GIFT WRAPPED?

Yes, when making your purchase it gives you the option to enter who the gift is for and whose park. You can also write a little note so that we can write it to him and he will receive the perfect gift.